◆ Corrections & updates
Corrections & updates
Every review site gets things wrong sometimes. A wagering requirement changes overnight, a withdrawal limit is updated, or we simply misread a terms page. What matters is what happens next. This page explains how Thegalahs handles errors across our reviews of online pokies real money sites for Australian players, so you can judge our work by how openly we fix it, not by a claim that we never slip.
What counts as a correction
A correction is any change that affects what a reader would understand or decide: a wrong bonus amount, wagering multiple, minimum deposit, withdrawal limit, payment method, licence detail or game provider. These get a dated correction note on the page. A cosmetic edit fixes spelling, formatting, broken links or clearer wording without changing meaning, and we make those quietly without a note.
- A review listed a welcome bonus with a lower wagering requirement than the casino's current terms actually state.
- A payments table showed PayID as available for withdrawals when the site only accepted it for deposits.
- A review stated a weekly withdrawal cap that the operator had since changed in its terms and conditions.
- A pokie was credited to the wrong game provider in a list of featured titles.
How to report an error
- The exact page address and the brand or section where you spotted the problem.
- What the page currently says and what you believe is correct.
- A source we can check, such as a link to the casino's terms, a screenshot or the date you saw the information.
- Whether you would like a reply, with a contact e-mail if so, sent to editor@thegalahs.com.
editor@thegalahs.com · Contact us
What happens next
- An editor logs the report and confirms receipt to the sender if a reply was requested.
- The reviewer checks the claim against the casino's live terms, cashier and support, rather than relying on the report alone.
- If the error is confirmed, the page is fixed and a dated correction note explains what changed.
- A second editor reviews the fix, and similar pages are checked for the same mistake.
How reviews get updated
Review pages are updated in two ways. Scheduled reviews revisit each of the 9 brands we compare to recheck bonuses, terms, payment options and support. Unscheduled updates happen when a reader report, an operator announcement or our own testing shows something has changed. Each page displays a last-updated date, and material changes are summarised in a short note so returning readers can see what is different.
Frequently Asked Questions
Do casinos or partners influence corrections?+
No. Operators can point out errors like anyone else, and we treat their reports the same way: we verify against live terms before changing anything. A commercial relationship never decides whether a correction is made, and operators cannot ask us to remove criticism that is accurate. Requests to soften a fair assessment are declined.
Will you tell me if my report led to a change?+
Yes, if you include an e-mail address and ask for a reply. We let you know whether the error was confirmed and what we changed. If we could not verify the claim, we explain why and what evidence would help. We do not publish reporters' names unless they ask to be credited.
What if the mistake affected my bonus or withdrawal?+
We are an independent review site, not the casino, so we cannot change your account, release funds or alter bonus terms. The operator's own terms always apply. We recommend contacting the casino's support with screenshots, and if the dispute is unresolved, raising it with the licensing body listed in the casino's footer. We will still correct our page.